Can I use the app to report an issue/complaint/feedback?

Yes, you can raise a complaint or an issue and can give feedback with our app by following these steps:  

When you open the automation app, all you need to do is go to ‘Settings’ and click on ‘Support’. It will redirect you to the Contact us page where you get an option to ‘Raise a Complaint’ or to give ‘Feedback’.

For raising a complaint:

• Now that you have clicked on ‘Raise a Complaint’, you get a list of tickets or complaints made in the past – Ticket History. This step will help you find the complaints/tickets raised in the past along with the status, whether the problem was solved or not.
• To raise a new complaint click on the ‘+’ button, this will help you choose the issue type – Mobile App problem, Device/Hardware problem, Software problem or others if your problem is not listed.
• Once you select the issue type, click on ‘Ok’. Choose the product or device that is not working and click on ‘Ok’.
• In the next step, open ‘Issue’ and select the type of issue that you are facing. After selecting this option, you can describe your problem in detail in the ‘Description’ box and click on submit. You will receive a notification at the bottom saying ‘Ticket Registered’ with the pending status.
• Once you successfully register the ticket/complaint, the customer support will contact you within the next few hours and resolve the problem.

For Feedback:

• Now that you have clicked on ‘Feedback’, you get an option to give feedback or to report a bug or issue.
• When you click on feedback, it will redirect you to the feedback forms made available by the company. After filling the form, click on ‘submit’, and you are done.
• When you click on ‘Report a Bug/issue’, you can mention what is the problem that you are facing and click on ‘Submit’.