If something is wrong with my device, what can I do?

Despite our efforts to build devices that can self-diagnose, sometimes you may need to intervene. Here are a few troubleshooting steps:

1. Device not connecting to Wi-Fi after configuration: Ensure you enter the correct Wi-Fi name and password, both are case-sensitive. If it fails, reset the device by pressing and holding the reset button for 10 seconds, then reconfigure it.
2. Device disconnecting from Wi-Fi: This can happen due to channel interference, poor Wi-Fi signal, or RF shielding materials in the building. Restart the device by unplugging and plugging it back in or pressing the restart button. If it still doesn’t work, perform a factory reset and add the device again.
3. No LED blinking on the sensor strip: High electrical noise can cause the device to get stuck. Restart the device.
4. Device connected to Wi-Fi but app shows loader: Close and reopen the app. If it still doesn’t work, ensure you have the latest app version.
5. Remote not controlling appliances: Ensure IR Blaster devices are within the range and in the same room. Pair the right IR Blaster with the remote in the remote settings page.