1. Warranty Overview
At KOPAQ, we stand behind the quality of our automation solutions. Our products come with a 2-Year Standard Warranty, ensuring your investment is protected.
2. Warranty Coverage
This warranty covers defects in materials and workmanship under normal use. It includes:
- Replacement or repair of defective parts
- Labor costs associated with the repair
3. Exclusions
This warranty does not cover:
- Damage caused by misuse
- Normal wear and tear
- Unauthorized modifications or repairs
4. Claim Process
To initiate a warranty claim:
- Contact Us: Reach out to our customer service team at support@kopaq.com
- Provide Proof of Purchase: Include your receipt or order number.
- Describe the Issue: Give us details about the defect or problem.
5. Warranty Limitations
This warranty is only valid for the original purchaser and is non-transferable. It does not cover incidental or consequential damages.
6. Additional Warranty Support
If you need further assistance or have questions regarding your warranty, please reach out to our dedicated support team. We’re here to help!
- Email: support@kopaq.com
- Live Chat: Available on our website from 9 AM to 6 PM, Monday to Saturday (IST)2