How Can We Help?

𝐀𝐩𝐩 𝐔𝐬𝐚𝐠𝐞 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧
- Can I enable or disable alerts/notifications in the app based on the category of alerts?
- What mobile platforms do you support?
- What phone or platform do I need for the KOPAQ App to work?
- Is the App a paid service?
- Do I require internet access to use KOPAQ application?
- Can I change the language settings in my app? What languages are supported by the KOPAQ app?
- Can I use the app to report an issue/complaint/feedback?
- How do I share my device access with other people?
8 ARTICLES
𝐃𝐚𝐭𝐚 𝐏𝐫𝐢𝐯𝐚𝐜𝐲 𝐚𝐧𝐝 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲
2 ARTICLES
𝐃𝐞𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐂𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐭𝐢𝐨𝐧
- How do I configure a SMART device (get it into set-up mode)?
- How do I factory reset a SMART device?
- Can I add a device in an open WiFi (i.e., without a password)?
- Can my device be configured to have more than 1 WiFi network?
- Are you saving my WiFi details on the server?
- Can I change the device from one room to another after adding it on the app?
- Can I use an existing device in another home?
- Why am I seeing "unable to get" in the Current Network of the device field?
- Why am I not seeing the configure sensors option for some of my devices?
- How do I distinguish between different switches configured in a room?
- I have changed my Wi-Fi password. How do I save the new password in my SMART device?
- Can I use my devices in another location apart from where they've been configured by default?
- Should I create a new home if I want to use my SMART HOME product in a different location?
- If something is wrong with my device, what can I do?
- Can I use SMART HOME products when my appliances are connected to a generator?
- Can I use SMART HOME products when my appliances are connected to an inverter?
- What if my Wi-Fi SSID (Wi-Fi name) is very long?
- Can I use Idea/Jio/Airtel or Reliance USB hotspot devices to provide internet connectivity to SMART HOME devices?
- Can I connect appliances of higher/lower loads to the SMART HOME device than the device specifications?
- What device settings have additional features and where are they useful?
- How do I change my Wi-Fi password in my Retrofit modules?
- My Smart Home devices are not connecting to my Wi-Fi even though my router is powered on and internet connectivity is available. What should I do?
- What should I do if device configuration fails?
- How do I configure Retrofit modules?
- How do I configure the smart MCB?
- I see no Wi-Fi and want to reconfigure my device to connect to a new Wi-Fi network. How can I do it?
- How do I configure the sensors?
- How do I factory reset the sensors?
- How do I distinguish between different sensors in a room?
- How do I configure the SMART Plug?
- How do I factory reset the SMART Plug?
- Can I change the SMART Plug's Wi-Fi network without a factory reset?
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Frequently Asked Questions
What are the steps to submit a purchase order?
Here's the process to submit a purchase order:
- Fill out the purchase order form.
- Obtain the necessary approvals from your manager or department head.
- Submit the approved purchase order to the procurement team.
Where can I find templates for customer presentations?
We have a library of customer presentation templates within the Sales & Marketing section of our knowledge base.
What is the process for requesting time off?
- Access our Time Off Request form.
- Fill out the form, including your desired dates and any relevant notes.
- Submit the form to your manager for approval.