- This issue usually occurs due to improper device configuration. Reset the device according to the installation guide and reconfigure it. This will rectify any errors that occurred during initial configuration.
How do I change my Wi-Fi password in my Retrofit modules?
- If you change your Wi-Fi password, you need to reset the Retrofit module by toggling the switch on & off 7 times within seven seconds and reconfigure it with the new password.
What device settings have additional features and where are they useful?
Each smart device has its own additional features. Common features include scheduling, auto turn-off timer, and customized switch capabilities.
Can I connect appliances of higher/lower loads to the SMART HOME device than the device specifications?
- No, do not connect appliances or devices outside the supported specifications. The SMART HOME device may burn out if used with unsupported loads.
Can I use Idea/Jio/Airtel or Reliance USB hotspot devices to provide internet connectivity to SMART HOME devices?
- It is strongly recommended to use only Wi-Fi & internet routers for providing internet connectivity to SMART HOME devices. Use of Idea/Jio/Airtel or Reliance USB hotspots is not advisable.
What if my Wi-Fi SSID (Wi-Fi name) is very long?
We support Wi-Fi SSID length of up to 32 characters. It’s advisable to use shorter SSIDs without special characters (like @,#,$, etc.) while using SMART HOME devices.
Can I use SMART HOME products when my appliances are connected to an inverter?
Yes, SMART HOME products can be used with inverters. Here are three scenarios:
- All appliances in a room have inverter backup: Connect the inverter phase wire to the SMART device’s phase point.
- Partial appliances in a room have inverter backup: Connect the inverter phase to the loads you want to control with the inverter and the mains phase to others. Consider buying a separate SMART product for inverter-only loads.
- AC in the room: Generally, ACs are not given inverter backup.
Caution: Never connect two phases to one SMART device.
Can I use SMART HOME products when my appliances are connected to a generator?
Yes, SMART HOME products can be used with generators. Here are three scenarios:
- All appliances in a room have generator backup: Connect the generator phase wire to the SMART device’s phase point.
- Partial appliances in a room have generator backup: Connect the generator phase to the loads you want to control with the generator and the mains phase to others. Consider buying a separate SMART product for generator-only loads.
- AC in the room: Generally, ACs are not given generator backup.
Caution: Never connect two phases to one SMART device.
If something is wrong with my device, what can I do?
Despite our efforts to build devices that can self-diagnose, sometimes you may need to intervene. Here are a few troubleshooting steps:
- Device not connecting to Wi-Fi after configuration: Ensure you enter the correct Wi-Fi name and password, both are case-sensitive. If it fails, reset the device by pressing and holding the reset button for 10 seconds, then reconfigure it.
- Device disconnecting from Wi-Fi: This can happen due to channel interference, poor Wi-Fi signal, or RF shielding materials in the building. Restart the device by unplugging and plugging it back in or pressing the restart button. If it still doesn’t work, perform a factory reset and add the device again.
- No LED blinking on the sensor strip: High electrical noise can cause the device to get stuck. Restart the device.
- Device connected to Wi-Fi but app shows loader: Close and reopen the app. If it still doesn’t work, ensure you have the latest app version.
- Remote not controlling appliances: Ensure IR Blaster devices are within the range and in the same room. Pair the right IR Blaster with the remote in the remote settings page.
Should I create a new home if I want to use my SMART HOME product in a different location?
- No, you don’t need to create a new home. Get the device into set-up mode to connect the device with the Wi-Fi in the new location. Tap twice on the reset button to get it into set-up mode. Now the device is ready to be used. Add new remotes or appliances to it at your convenience.