How do I factory reset a SMART device?

Press the reset button on the device and hold for 10 seconds, then release it. Once a device is factory reset, you can configure it again or add the device to any other home.

How do I share my device access with other people?

  • How do I share my Device Access with other people?


    There are two ways to provide ‘Home’ access to your family members and relatives.

    • Go to settings>Homes>My Home>Users. When you tap on users, you get an option to add a user. Enter the email ID or phone number of the family member to provide them with access.
    • Ask your family members to ‘Join Home’ when they are creating an account. It allows them to send you a request to add them as a user by entering your email ID or phone number. As a request arrives at your phone or email, you can provide them with access once approved.

Can I use the app to report an issue/complaint/feedback?

  • Yes, you can raise a complaint or an issue and can give feedback with our app by following these steps:  

    When you open the automation app, all you need to do is go to ‘Settings’ and click on ‘Support’. It will redirect you to the Contact us page where you get an option to ‘Raise a Complaint’ or to give ‘Feedback’.

    For raising a complaint:

    • Now that you have clicked on ‘Raise a Complaint’, you get a list of tickets or complaints made in the past – Ticket History. This step will help you find the complaints/tickets raised in the past along with the status, whether the problem was solved or not.
    • To raise a new complaint click on the ‘+’ button, this will help you choose the issue type – Mobile App problem, Device/Hardware problem, Software problem or others if your problem is not listed.
    • Once you select the issue type, click on ‘Ok’. Choose the product or device that is not working and click on ‘Ok’.
    • In the next step, open ‘Issue’ and select the type of issue that you are facing. After selecting this option, you can describe your problem in detail in the ‘Description’ box and click on submit. You will receive a notification at the bottom saying ‘Ticket Registered’ with the pending status.
    • Once you successfully register the ticket/complaint, the customer support will contact you within the next few hours and resolve the problem.

    For Feedback:

    • Now that you have clicked on ‘Feedback’, you get an option to give feedback or to report a bug or issue.
    • When you click on feedback, it will redirect you to the feedback forms made available by the company. After filling the form, click on ‘submit’, and you are done.
    • When you click on ‘Report a Bug/issue’, you can mention what is the problem that you are facing and click on ‘Submit’.

Can I change the language settings in my app? What languages are supported by the KOPAQ app?

  • Yes, you can change the language setting in the app.

    Follow these steps to change the language settings:

    • Open the home automation app.
    • Go to ‘Settings’, and it will direct you to a variety of settings.
    • Click on ‘App Language’ to configure the desired language.
    • This section will showcase the current language that is being used. To change the language, tap on the current language and select the desired language.

    At present, three languages are supported by the app, i.e. English, Hindi and Telugu.

Do I require internet access to use KOPAQ application?

  • We integrate our product with your existing Wi-Fi router. To run the mobile application inside your house, you will not require an internet connection if you are connected to the same router. For controlling your house or smart devices from outside, you need the internet on your mobile phone as well as inside your house.